SonyEricsson W960i Contact or Messaging related problems

datePosted on 14:40, April 24th, 2008 by yk

It was 1 month ago when I had my first brush with the SE W960i’s Messaging problem. As discovered then, the problem is related to the phone’s Contacts. After fiddling with it for a month, I finally found a permanent solution to the problem.

First of all, here are the possible symptoms of the Contact/Messaging problem:

  • Contact’s name and/or picture does not show when a call comes through
  • Contact’s name does not show in Messages
  • When trying to view some/all messages, an error message saying the message is incomplete and/or Access is denied is displayed on screen and the messages cannot be viewed.
  • When a voice command is added to a contact and the phone is rebooted, the above symptoms appear. However, if all voice commands are deleted and the phone rebooted, the above symptoms disappears
  • The cause of all the above symptoms is you have contacts saved in your SIM card. To fix the problems, remove all contacts from your SIM card and reboot your phone.
    To do this on the SonyEricsson W960i, go to Contacts -> More -> View folder -> SIM. After that, More -> Mark -> Mark all and then More -> Delete. Now all you have to do is reboot your phone and all your problems will be gone forever (hopefully).

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    6 Responses to “SonyEricsson W960i Contact or Messaging related problems”

    1. jeric on July 27th, 2008 at 9:43 pm

      is ur phone an ap phone or original from sony ericsson shop?

    2. yk on July 30th, 2008 at 1:08 pm

      Hi jeric, my phone is an original Sony Ericsson phone distributed by Mid Land.

    3. coffeeman on September 20th, 2008 at 6:20 am

      Thank’s a lot for you hint. It worked like a charm :) It would have taken me quite some time to figure it out myself ;)

    4. yk on September 30th, 2008 at 3:09 pm

      Glad it worked for you coffeeman.

    5. Jane Roper on December 8th, 2008 at 8:15 pm

      This is exactly the problem that I have been having and it has caused chaos with me having to constantly backup, master reset and restore. I tried upgrading the software online and then gave up and sent it back to Sony who supposedly fixed it with a different software upgrade – but it didn’t work.

      I have now deleted my sim contacts and will see what happens.

      I will be ecstatic if it works as I otherwise adore the phone and was gutted at the thought of having to get rid of it (although a Sony X1 would be rather nice!)

      Thank you! A shame that Sony’s customer services weren’t as knowledgeable.

    6. yk on December 9th, 2008 at 9:35 pm

      I hope it works for you too Jane! (fingers crossed)

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